iGaming Success Story: An Exclusive Interview With Chanz Casino
Today we are joined by Teemu K, Head of Digital Marketing at Chanz Casino. We're going to take a look into the inner kitchen where success is made and learn how casinos can stand apart in the competitive iGaming industry.
Thanks for agreeing to share some light on the industry, Teemu! Let’s dive right in with our first question. Could you provide a brief history of Chanz Casino and its mission?
Chanz was founded in 2014 as the world's first social casino. Our mission is to bring players together as a community to enjoy games on our platform safely and responsibly.
What sets Chanz Casino apart from other online casinos?
We have a strong social aspect in our platform, which gives players the opportunity to share the fun with others and communicate with each other while playing their favourite games. That is definitely something you won't find from most online casinos!
What types of games do you offer? Are there any exclusive games or features that players can only find at Chanz Casino?
We have a huge selection of games from multiple different game providers such as Play'n GO, NetEnt, Hacksaw Gaming, Yggdrasil, Games Global, Push Gaming and Pragmatic Play just to name a few of them. These providers offer slots of course, but also traditional table games and live casino games.
Our exclusive features include races, where players get to race against each other while playing their favourite games, and challenges, where you get to challenge a friend in 1v1 battle. We also have the Chanz Pools, where players can create their own pools where you get to bet on sporting events, or take part in existing pools made by other players.
What measures do you have in place to ensure quick withdrawals for players?
We have multiple different options for withdrawals, ensuring that our players can always use the best and fastest withdrawal methods available for them. We have a close relationship with many different payment providers and banks, which makes it possible for us to offer services such as KOHE instant payouts where the withdrawal will arrive to your bank account within seconds.
Apart from the welcome package, what other promotions or bonuses do you offer to regular players?
We have a lot of promotions running on a weekly and monthly basis, such as our own Treasure hunt and Badge campaigns where players can earn free spins and other rewards by completing simple tasks. On top of that we take part in many network promotions offered by our game providers like Play'n GO and Yggdrasil.
How have you optimised the user experience for both desktop and mobile players?
We do a lot of internal testing with both platforms in order to make sure everything is optimised and working as intended across all kinds of different devices - huge thanks goes to our talented developers for making it happen! We also just launched the Chanz Mobile App, which is a fully optimised experience for mobile devices.
How do you approach responsible gaming? How do you assist players who may be facing gambling-related issues?
Responsible gaming is one of our top priorities as we want to keep playing fun for everyone. We have our own responsible gaming team, which aims to preemptively tackle any kind of problem gaming by communicating with our players. Of course we also offer all the basics when it comes to responsible gaming, such as options to set deposit, loss or time based limits on your account.
How do you ensure compliance with regulations set by the Estonian Tax and Customs Board?
The safety of our players is very important to us and that is why we are not only following the Estonian regulations, but we are also licensed in Denmark and Sweden making sure that everything we do is compliant in multiple different regulated markets.
What role does player feedback and complaints play in your day-to-day operations?
We love player feedback, and have a friendly and helpful customer support team ready to service our customers with any questions or issues they might come across. Our aim is to constantly improve everything we do and player feedback, including any critique or complaints, plays a crucial part in making that happen.
What are the future plans for Chanz Casino? Are there any upcoming features or promotions that players can look forward to?
We constantly strive to be the safest and best option to have a fun time while playing with friends, and the future is looking bright! The development never stops in these aspects and just recently we added Biometric Passkey login options for example, making playing with us faster and safer than ever before.
About Chanz Casino
Chanz Casino is a sleek, modern iGaming portal that focuses on player experience and great gameplay. Established in 2015, it delivers state-of-the-art casino games that support convenient, quick payment methods.
